Human-Agent Roles and Accountability

Make outcome ownership, delegated work, AI authority, shared controls, human judgment and service lifecycle responsibility explicit.

AI transformation changes work and collaboration. Define human and agent contributions while keeping outcome ownership, decision rights and operational responsibility explicit.

Why it matters

Delegating execution to AI changes who performs a task. Named human accountability still anchors the business or service outcome.

Separate responsibilities before creating teams

Distinguish outcome ownership, build authority, independent validation, release authority, runtime operation, exception handling and policy challenge. Separation grows with consequence and independence needs. A pilot may combine role hats only when required challenge and separation of duties remain effective.

Six questions before build or material expansion

The accountable owner and delivery team answer six connected questions in writing. Generic or ownerless answers leave the workflow in discovery or within its current authorized boundary.

• Who owns the relevant business or service outcome?
• Which work may be delegated?
• What authority may the agent exercise?
• Which shared controls must surround that authority?
• Where must human judgment enter?
• Who operates and retires the service?

Carry one operating-control package

Keep the answers together and update them when the workflow, model, data, tools, delegated authority or risk context changes. Evidence connects the outcome charter, delegation map, agent contract, control profile, intervention design and runbook.

Evidence to make visible

• A named accountable human outcome owner
• A delegation and authority contract
• An intervention, operating and retirement plan

Chapter map

• Role and Accountability Design Principles
• Human-Agent Operating Model Quick Reference

Framework source

Editorial adaptation from the supplied AIDIVE Version 1 master documents.

• AIDIVE - Architecture & Rhythm - Agentic AI Operating Model Version-1.docx — §2.1.3

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